If you do not have your packing slip, please contact us at 1-80 (From 8 AM to 6 PM EST Monday through Friday) or by emailing recommend that all returns and exchanges be sent by UPS or FedEx with a valid tracking number attached. Ship your return using the return label sent to you on the bottom of the original invoice. Carefully package merchandise to prevent damage in transit. In order to expedite your return, you must choose the appropriate reason code for your return on the packing slip. The watch must be returned with box, warranty cards, user manual, gifts with purchase (if applicable), and any extra links due to bracelet sizing. Please complete the form that came in the box and enclose it with your returned merchandise. To return an item, please follow the instructions on the back of your packing slip. If your watch needs maintenance, rely on an official Rado dealer or an authorized Rado Service Center as set forth in the enclosed list: they alone can guarantee service according to Rado Watch Co. Ltd.’s customer service ensures the perfect working order of your Rado watch. Your official Rado dealer carries sole responsibility for any other guarantees. Ltd.’s obligation is strictly limited to repair or replacement as expressly stated in this limited warranty. This warranty gives you specific legal rights and you may also have other rights that may vary from state to state. Some states do not allow limitations on how long implied warranties last, or exclusions or limitations of incidental or consequential damages, so exclusions or limitations mentioned may not apply to you. be liable for any indirect or consequential damages of any kind. Under no circumstances will Rado Watch Co. Ltd.’s control.Īll applicable implied warranties, including the implied warranty of merchantability and of fitness for a particular purpose given to you by law, are hereby limited in duration to the duration of this warranty. for battery replacement, services or repairs) or the alteration of the watch from its original condition beyond Rado Watch Co. The handling of the watch by non-authorized persons (e.g. alteration of the color and/or material or non-metallic straps and chains, such as leather, textile, rubber)Īny damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the directions for use provided by Rado Watch Co. This manufacturer’s warranty does not cover: The warranty for the replacement watch ends twenty-four (24) months after the date of purchase of the replaced watch. guarantees its replacement by a Rado watch of identical or similar characteristics. In the event that repairs will not restore the normal conditions of use of your Rado watch, Rado Watch Co. The warranty only comes into force if the warranty certificate is dated, fully and correctly completed, and stamped by an official Rado dealer (“valid warranty certificate”).Īll Rado watches come with a two (2) year international warranty.ĭuring the warranty period and by presenting the valid warranty certificate, you will have the right to have any defect repaired free of charge. The international Rado warranty covers material and manufacturing defects existing at the time of delivery of the purchased Rado watch (“defects”). for a period of twenty-four (24) months from the date of purchase under the terms and conditions of this warranty. Your Rado® watch is warranted by Rado Watch Co.
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