![]() In business 3 days I follow up with John (because I do not have Steve's contact info, when I call the main line- he is always busy), and I get an email from John as if nothing happened basically asking me to approve the book so we can move forward with publishing. ![]() Steve heard me out, tried to change my mind again but in the end agreed to issue a refund. John refused to even speak about issuing refunds so I asked to speak to his manager, Steve (who never provided his last name, nor direct contact information when I asked). Knowing that I am inexperienced nobody took the time to walk me through what I am signing up for, but rather made things sound so rosy that I got fooled into paying them. I had to have an extremely unprofessional and rude conversation with John Hart, where he basically implied that I don't know what I am talking about and that any experienced writer would have known that this is normal procedure. So all they did was "format", as they call it, my book to fit Amazon guidelines. Mind you, I had a full manuscript and illustrations ready before I even started working with this company. When I heard this I immediately requested a refund. Somehow during their sales pitch they neglect to mention that once the book is done they will need access to your amazon account (which has your banking information saved on it) to help publish your book. And this is also my first ever negative online review- that's how frustrated I am. Is there a negative star anywhere? I have never been so furious with any company. ![]()
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